Marketing asks a consumer to make choices, often a difficult task for people. We employ a host of techniques: research, feedback, analysis of competition products as well as our own product line. Does this work make it easier for the consumer to choose?
Sheena Iyengar, a psycho-economist, has fascinating insight into the process of consumer choice. Wattime well spent in avoiding the mistake of over-complicating the process, and stressing the consumer.
Laura
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